Observations from Exemplary Sites

A Guidebook of Professional Practices for Behavioral Health and Primary Care Integration: Observations from Exemplary Sites (PDF - 1.31 MB), prepared for the Agency for Healthcare Research and Quality (AHRQ), identifies the key professional practices that are prominent among exemplary integrated behavioral health care organizations. Findings are organized into two categories: Organization-Level Professional Practices, and Interpersonal and Individual Professional Practices.

Organization-Level Professional Practices That Support Integrated Care

1. Advocating for a Mission and Vision Focused on Integrated Care (pg. 28) (PDF - 1.31 MB) (Grade B)
2. Building a Sustainable Staffing Structure for Integrated Care (pg.44) (PDF - 1.31 MB) (Grade B)
3. Structuring the Organization for Delivering Integrated Care (pg. 57) (PDF - 1.31 MB) (Grade B)
4. Maximizing Physical Work Space for Integrated Care (pg. 65) (PDF - 1.31 MB) (Grade B)
5. Organizing Health Information Technology to Support Integrated Care (pg. 71) (PDF - 1.31 MB) (Grade B)

Interpersonal and Individual Professional Practices for Delivering Integrated Care

1. Managing the Structure and Timing of Integrated Care Delivery (pg. 75) (PDF - 1.31 MB) (Grade B)
2. Communication Practices That Facilitate Integrated Care (pg. 88) (PDF - 1.31 MB) (Grade B)
3. Clinical Practices of Integrated Care Teams (pg. 97) (PDF - 1.31 MB) (Grade B)