Observations from Exemplary Sites

A Guidebook of Professional Practices for Behavioral Health and Primary Care Integration: Observations from Exemplary Sites (PDF - 1.31 MB), prepared for the Agency for Healthcare Research and Quality (AHRQ), identifies the key professional practices that are prominent among exemplary integrated primary care organizations. Findings are organized into two categories: Organization-Level Professional Practices, and Interpersonal and Individual Professional Practices.

Organization-Level Professional Practices That Support Integrated Care

1. Advocating for a Mission and Vision Focused on Integrated Care (pg. 28) (PDF - 1.31 MB)
2. Building a Sustainable Staffing Structure for Integrated Care (pg.44) (PDF - 1.31 MB)
3. Structuring the Organization for Delivering Integrated Care (pg. 57) (PDF - 1.31 MB)
4. Maximizing Physical Work Space for Integrated Care (pg. 65) (PDF - 1.31 MB)
5. Organizing Health Information Technology to Support Integrated Care (pg. 71) (PDF - 1.31 MB)

Interpersonal and Individual Professional Practices for Delivering Integrated Care

1. Managing the Structure and Timing of Integrated Care Delivery (pg. 75) (PDF - 1.31 MB)
2. Communication Practices That Facilitate Integrated Care (pg. 88) (PDF - 1.31 MB)
3. Clinical Practices of Integrated Care Teams (pg. 97) (PDF - 1.31 MB)