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AHRQ: Agency for Healthcare Research and Quality

A6. Patient Satisfaction Survey for HIV Ambulatory Care (PSS-HIV)

Developer

New York State Department of Health AIDS Institute

Purpose

The Patient Satisfaction Survey for HIV Ambulatory Care (PSS-HIV) is an assessment tool designed specifically for HIV primary care sites. In addition to the Core Survey, it includes five optional modules covering special services—case management, substance use, mental health, women’s health, and Medicaid managed care. 

Date
March 2002
Relevant Submeasures
  1. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often their mental health providers and their HIV medical providers worked together to help them
  2. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often their mental health providers didn't seem to care how they were feeling
  3. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often their mental health providers knew how HIV affects their mental health
  4. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often their mental health providers were responsible and professional
  5. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often their plan covered mental health services as much as they needed
  6. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often they could see their mental health providers soon enough for their needs when they needed an appointment
  7. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often they felt comfortable sharing their feelings and problems with their mental health providers
  8. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often they felt they would get in trouble if they disagreed with or complained about their mental health providers
  9. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often they found it hard to talk to their mental health providers
  10. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often they wanted to be more involved in making decisions about their mental health treatment
  11. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported how often they wanted their mental health providers to spend more time with them to help them deal with their problems
  12. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported whether if they knew someone who was HIV-positive and had mental health problems, they would refer her or him to this program for help
  13. HIV ambulatory care satisfaction: percentage of HIV-positive adolescent and adult patients who reported whether their providers or case managers asked them how they were feeling emotionally and made a referral to a mental health provider, counselor, or support group if needed
  14. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported whether they felt better overall as a result of their mental health treatment
  15. HIV ambulatory care satisfaction: percentage of HIV-positive adult patients who reported whether they were satisfied overall with the mental health services they received over the past 12 months
Format/Data Source

Patient/individual survey

Development and Testing

The development of this survey included feedback from HIV-positive patients and their providers and participating HIV programs for field testing across New York State.

Past or Validated Applications
  • Setting: Primary care
  • Population: Primary care patients with HIV
  • Level of evaluation: Individual or groups of health care professionals.
Source

HIV Clinical Resource Web site

National Quality Measures Clearinghouse (NQMC):

  1. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often Their Mental Health Providers and Their HIV Medical Providers Worked Together to Help Them
  2. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often Their Mental Health Providers Didn’t Seem to Care How They Were Feeling
  3. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often Their Mental Health Providers Knew How HIV Affects Their Mental Health
  4. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often Their Mental Health Providers Were Responsible and Professional
  5. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often Their Plan Covered Mental Health Services as Much as They Needed
  6. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often They Could See Their Mental Health Providers Soon Enough for Their Needs When They Needed an Appointment
  7. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often They Felt Comfortable Sharing Their Feelings and Problems With Their Mental Health Providers
  8. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often They Felt They Would Get in Trouble if They Disagreed With or Complained About Their Mental Health Providers
  9. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often They Found it Hard to Talk to Their Mental Health Providers
  10. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often They Wanted to be More Involved in Making Decisions About Their Mental Health Treatment
  11. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported How Often They Wanted Their Mental Health Providers to Spend More Time With Them to Help Them Deal With Their Problems
  12. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported Whether if They Knew Someone Who Was HIV-Positive and had Mental Health Problems, They Would Refer Her or Him to This Program or Help
  13. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported Whether Their Providers or Case Managers Asked Them How They Were Feeling Emotionally and Made a Referral to a Mental Health Provider, Counselor, or Support Group if Needed
  14. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported Whether They Felt Better Overall as a Result of Their Mental Health Treatment
  15. HIV Ambulatory Care Satisfaction: Percentage of HIV Positive Adult Patients Who Reported Whether They Were Satisfied Overall with the Mental Health Services They Received Over the Past 12 Months
Notes

Additional information can be found on the HIV Clinical Resource Web site.