SAMHSA: Concern to Confidence - Strengthening 988 and 911 Coordination While Managing Risk and Liability

The Substance Abuse and Mental Health Services Administration (SAMHSA) invites states, counties, Tribal nations, territories, 911 centers, and behavioral health crisis service providers to join a practical, solutions-focused webinar introducing a new framework designed to help communities move forward with confidence.

Key learning objectives:

• Understand the difference between perceived and actual liability risks in 988 vs.911 coordination
• Learn how to use Memorandums Of Understanding (MOUs), protocols, and training to support safer collaboration
• Explore risk assessment and triage frameworks that improve outcomes  
• Review real-world state and Tribal examples addressing liability and responder protections
• Identify clear next steps to strengthen coordination in your own communities

The 988 & 911: Strengthening Crisis Response While Managing Risk and Liability framework is a resource tool that was developed to support communities at all stages of interoperability. It does not provide legal advice; instead, it offers field-informed guidance that helps partners navigate complex concerns while strengthening crisis response systems.

This webinar is designed to move communities from hesitation to action safely, thoughtfully, and collaboratively.