How the Camden Coalition is Applying Research Lessons to Improve Care Delivery

In early 2020, a randomized controlled trial (RCT) of the Camden Coalition’s care management program for adults with complex health and social needs and frequent hospital admissions found no impact on hospital readmissions. Since then, follow-up analyses have uncovered that participation indeed led to increased primary and specialty care outpatient visits, and patients who were more engaged in the program experienced fewer hospital readmissions. What lessons do these evaluations, along with insights from care delivery changes by the Camden Coalition, teach about how to effectively design and tailor complex care programs?

This Better Care Playbook webinar will describe how the Camden Coalition has evolved its programs in recent years to more effectively care for adults with complex needs by integrating lessons from this evidence. The 60-minute session will feature representatives from the Camden Coalition who will share lessons on how to tailor a complex care program, identify the populations who are most and least likely to engage, and, most importantly, collaborate across organizations on community-level solutions so that care management is not taking place in a vacuum.