Resources for Promoting Patient Engagement in Care Using Electronic Health Records


The information and data included in electronic health records (EHRs) can offer patients, family members, caregivers, and care team members the opportunity to become more engaged, empowered, and connected.

In this webinar recording, National Integration Academy Council members Alexander Blount, Ed.D. and Neil Korsen, M.D., M.Sc. discuss maximizing Open Notes to promote patient engagement and equity in integrated behavioral health. Key guidance for integrating behavioral health notes into EHRs includes:

  • Writing from the patient perspective to ensure consistency between what occurs in the appointment and what appears in notes
  • Highlighting patient individuality, strengths, and achievements
  • Using simple language and short sentences
  • Using positive/active words versus negative/passive professional wording
  • Using activating and empowering language
  • Avoiding or explaining jargon, acronyms, abbreviations, and technical language

The Agency for Healthcare Research and Quality has also released a practical guide for integrating patient data gathered through queries or prompts or via patient-measured biometric data into EHRs. These patient-generated health data (or PGHD) can include information about patients’ mental and behavioral health, such as substance use. The guide provides tips, considerations, and steps that ambulatory care practices can tailor and use to implement a PGHD program and collect and integrate PGHD into EHRs.

For more information see: