AHRQ: Listening to the Voice of the Patient - Using Multiple Feedback Methods to Complement CAHPS Survey Data

This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program will discuss how patient experience professionals use multiple feedback methods to fully capture the patient voice. Speakers will describe how additional feedback methods complement CAHPS data, and how this integration of data sources informs their efforts to identify improvement areas and potential solutions.