Transforming the Patient Journey with a Connected Experience

The healthcare industry continues to be confronted with critical challenges, including rising costs, suboptimal patient experiences, healthcare equity issues, and workforce burnout. This webinar, hosted by the Healthcare Information and Management Systems Society, will explore a technology playbook and actionable steps to transform a patient's journey into a personalized digital care approach. Gain insights into how integrating artificial intelligence (AI) and automation with digital and human interactions can improve communication, care coordination, patient experience, and overall health outcomes.

During this session, participants will:

• Discover how proactive digital communications keep patients engaged throughout their care journey.
• Learn how to embed conversational AI to automate routine interactions, delivering the 24/7 digital experience patients crave.
• Be introduced to automation to ease staff workloads and ensure faster, more personalized care for those needing human interaction.
• Learn how centralizing patient communication and ensuring real-time synchronization with Electronic Health Records (EHR), enhances care coordination.
• Discover how digital health tools can support equitable access to care whilst ensuring no patient is left behind.