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A successful integrated health care model has at
least three members of the team at its core.

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This would be a
primary care clinician,

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a behavioral health clinician, and a
care manager or a care coordinator.

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Those three work together in order to address the various
elements of a personal care plan and integrate those.

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So they have to communicate
well, they have to know each other's

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strengths and style, and they have
to make decisions sometimes on the

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fly about who's going to take
the lead on the problem right now.

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A primary care practice that works properly
addresses all of a patient's health care needs.

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In order to do that, a small team of
clinicians working together must be

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on the job addressing all of these problems and
all aspects of these problems for each patient.

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The web portal that The Academy is producing
is likely to be useful in at least two ways.

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Number one, there's a lexicon which
has been developed in the process of

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this work and will be available
there that helps people use common

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language when they're describing integration,
collaboration, coordination, and so forth.

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So that we're talking about the same
thing when we use the same words.

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Second, it's a community.

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People who are looking for answers
to questions or problems that

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they've got as they try to integrate can find
others who might have solved those problems.

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And so I think we'll see the portal
becoming a very active learning

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community for people
trying to do integrated care.