The three worlds of health care.
Keep in mind that integrated behavioral health takes place in real settings, real clinical settings.
There's a clinical world running.
All the questions you ask about, "Is it good care?
Is it high quality?"
But behind that, there's an operational world also running.
How are we providing that care?
What are the systems?
Are they well-executed?
And there's a financial world running at the same time.
The idea of what resources are being used and is it a good value.
Are we making the best use of those resources?
It takes all three to run a care system.
So when you're looking at measurements,
it's important to look at the clinical measurements that we're after, the health.
But there's also measurements that can be used to – about operation.
Is the care being delivered well, consistently, reliable?
Or is it just on Tuesday and Thursday and on a good day that this is happening properly?
And financially because the whole thing has to be financially
sustainable in the end so that it's possible to have a successful system
only if it works clinically, if it works operationally, and financially at the same time.