Workforce Competency Skills Improved by UMass Certificate Program



Demonstrated workforce competencies are essential to successfully meet both patient and provider needs and cost constraints in integrated primary care settings. Since 2007, approximately 1,500 health care professionals have received this specialized training through The Certificate Program in Primary Care Behavioral Health at the University of Massachusetts’ Center for Integrated Primary Care. Program Director and NIAC member Alexander Blount, EdD explains that a key approach in assessing any program’s success is to implement valid and reliable self-evaluation measures which capture pre- and post-participant self-reports of taught core competencies. Retrospective pretest assessment not only asks participants for pre-training evaluations but retrospective assessment of their core skills at post-training, thus reducing self-report bias. Using this method, the program demonstrated improvements in all core competency domains such as working with physicians, evidence-based therapies and substance abuse in primary care, and behavioral medicine interventions.  

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