For patients to receive the greatest benefit from integrated care, they must actively communicate symptoms to their providers, remain engaged throughout their care, and ask questions about their care. By doing the following, you can encourage patients to be engaged in their care:
- Provide a tip sheet for patients on questions to ask their provider:
- Include questions that directly relate to care integration.
- Post the tip sheet on the setting’s online patient portal or Web site so patients can come to appointments prepared to be engaged in their integrated care.
- Invite patients and family members to ask about the symptoms of behavioral health conditions and the challenges in overcoming them.
- Share patient stories of integrated care experiences. Sharing patients’ experiences can help set patient expectations regarding integration of care and its benefits.
To further engage patients, include them in the design and improvement of the practice. Consider starting a patient advisory group and inviting patients to actively participate. A patient advisory group, which includes patients and caregivers, can help you develop an outreach plan and can provide useful feedback on the materials developed. Through active participation, patients can develop a better understanding of the conversations and materials intended to engage them in their own care.