Operational Reliability

The team is supported by reliable and robust office processes.

Measurement Constructs:

Structure: 

Office workflows, processes, and quality control processes that support integrated behavioral health care are specified and documented. These structures and office systems may involve clinicians, clinic and office staff, and office processes. 

Process: 

  • Consistently use specified structures, office workflows, processes, and standards for integrated behavioral health to support highly reliable operations.
  • Employ quality improvement approaches, such as Lean or other process improvement methods, to improve office workflows, processes, and standards.