TY - JOUR
AU - J. Bedirian
AU - T. Cowan
AU - V. Noël
AU - S. Lal
AU - R. Joober
AU - J. Shah
AU - A. Abdel-Baki
AU - R. Fuhrer
AU - P. Boksa
AU - N. Andersson
AU - K. MacDonald
AU - C. A. Morin
AU - M. A. Levasseur
AU - H. Vallianatos
AU - L. Augustine
AU - K. Friese
AU - I. Godin
AU - L. Urichuk
AU - D. Hutt-Macleod
AU - V. Plourde
AU - N. Rabbitskin
AU - P. Reaume-Zimmer
AU - C. Rousseau
AU - A. Malla
AU - S. N. Iyer
A1 - 
AB - OBJECTIVE: Increasing concern about youth mental health has brought interest in service reform. Given the importance of positive care experiences, the authors aimed to study rates of satisfaction, as well as characteristics associated with satisfaction, in ACCESS Open Minds, a cocreated network of enhanced primary and community youth mental health services across Canada. METHODS: A total of 482 youths receiving services at 10 ACCESS Open Minds sites (urban, rural, and Indigenous) completed the Client Satisfaction Questionnaire-4 and responded to additional demographic and service use questions. RESULTS: Ninety-one percent of youths were satisfied with their mental health services, substantially higher than the predefined goal of 75%. Youths who preferred virtual services (23%) were less satisfied than those who preferred in-person services. CONCLUSIONS: The findings are comparable with those from similar initiatives, highlighting the value of youth-friendly, holistic primary mental health care. High satisfaction across sociodemographic groups and sites suggests that such services are acceptable in diverse communities.
AD - Department of Psychiatry, McGill University, Montreal.; Douglas Research Centre, Montreal.; Direction des Programmes Santé Mentale et Dépendances, Institut Universitaire en Santé Mentale Douglas, Montreal.; School of Rehabilitation, Université de Montréal, Montreal.; Faculty of Medicine and Health, University of Sydney, Sydney, New South Wales, Australia.; Centre de Recherche du Centre Hospitalier de l'Université de Montréal, Montreal.; Department of Psychiatry and Addictology, Faculty of Medicine, Université de Montréal, Montreal.; Department of Epidemiology, Biostatistics, and Occupational Health, McGill University, Montreal.; Department of Family Medicine, McGill University, Montreal.; Institute for Human Development and Well-Being, McGill University, Montreal.; ACCESS Open Minds Youth Council, Douglas Mental Health University Institute, Montreal.; Groupe de recherche sur l'évaluation des actions publiques à l'égard des jeunes et des populations vulnérables, Montreal.; ACCESS Open Minds Family and Carers Council, Douglas Mental Health University Institute, Montreal.; Office of the Dean of Students, University of Alberta, Edmonton, Alberta, Canada.; Department of Anthropology, University of Alberta, Edmonton, Alberta, Canada.; Elsipogtog Health and Wellness Centre and ACCESS Open Minds New Brunswick, Elsipogtog First Nation, New Brunswick, Canada.; ACCESS Open Minds University of Alberta, Edmonton, Alberta, Canada.; ACCESS Open Minds-Esprits ouverts New Brunswick, Acadian Peninsula, Moncton, New Brunswick, Canada.; Centre de Bénévolat de la Péninsule Acadienne, Caraquet, New Brunswick, Canada.; ACCESS Open Minds Edmonton, Edmonton, Alberta, Canada.; Alberta Health Services, Edmonton, Alberta, Canada.; ACCESS Open Minds Eskasoni First Nation, Eskasoni First Nation, Nova Scotia, Canada.; Nova Scotia Integrated Youth Services Initiative, Halifax, Nova Scotia, Canada.; School of Psychology, University of Moncton, Moncton, New Brunswick, Canada.; Sturgeon Lake Health Centre, Sturgeon Lake First Nation, Saskatchewan, Canada.; Big River Health Centre, Big River First Nation, Saskatchewan, Canada.; ACCESS Open Minds Chatham-Kent, Chatham-Kent, Ontario, Canada.; Bluewater Health, Sarnia, Ontario, Canada.; Centre de recherche SHERPA, Institut Universitaire au regard des communautés culturelles, Centre intégré universitaire de santé et de services sociaux du Centre-Ouest-de-l'Île-de-Montréal du Québec, Montreal.
AN - 41992106
BT - Psychiatr Serv
C5 - Healthcare Disparities
CP - 6
DA - 06/2026
DO - 10.1176/appi.ps.20250441
DP - NLM
ET - 20260417
IS - 6
JF - Psychiatr Serv
LA - eng
N2 - OBJECTIVE: Increasing concern about youth mental health has brought interest in service reform. Given the importance of positive care experiences, the authors aimed to study rates of satisfaction, as well as characteristics associated with satisfaction, in ACCESS Open Minds, a cocreated network of enhanced primary and community youth mental health services across Canada. METHODS: A total of 482 youths receiving services at 10 ACCESS Open Minds sites (urban, rural, and Indigenous) completed the Client Satisfaction Questionnaire-4 and responded to additional demographic and service use questions. RESULTS: Ninety-one percent of youths were satisfied with their mental health services, substantially higher than the predefined goal of 75%. Youths who preferred virtual services (23%) were less satisfied than those who preferred in-person services. CONCLUSIONS: The findings are comparable with those from similar initiatives, highlighting the value of youth-friendly, holistic primary mental health care. High satisfaction across sociodemographic groups and sites suggests that such services are acceptable in diverse communities.
PY - 2026
SN - 1075-2730
SP - 576
EP - 580+
ST - Satisfaction With Youth Mental Health Services in Diverse Settings: Results From a Pan-Canadian Initiative
T1 - Satisfaction With Youth Mental Health Services in Diverse Settings: Results From a Pan-Canadian Initiative
T2 - Psychiatr Serv
TI - Satisfaction With Youth Mental Health Services in Diverse Settings: Results From a Pan-Canadian Initiative
U1 - Healthcare Disparities
U3 - 10.1176/appi.ps.20250441
VL - 77
VO - 1075-2730
Y1 - 2026
ER -