TY - JOUR
AU - J. Orach
AU - A. Afzaal
AU - A. Bathla
AU - Z. Yang
AU - L. Lapointe-Shaw
AU - C. Cunningham
AU - V. E. Rac
AU - S. Hahn-Goldberg
AU - M. Chang
AU - C. Chan
AU - C. Gosse
AU - E. Hay
AU - T. E. MacMillan
AU - M. Grinman
AU - K. Okrainec
A1 - 
AB - Integrated care programs (ICPs) are associated with positive patient experiences, but provider experiences remain understudied. We examined burnout in healthcare providers working in an ICP that facilitates hospital-to-home care transitions for patients. We conducted a mixed-methods evaluation comprising a cross-sectional survey of burnout and provider experience using the Maslach Burnout Inventory, open-ended questions, and semi-structured interviews. Twenty-eight participants completed the surveys (31% response rate). Respondents were 75% female, and, on average, were 42 ± 10 years old, had spent 19 ± 11 months as providers in the ICP and had cared for a median of 170 (IQR = 245) patients. Twenty staff, who were 38 ± 8 years old on average and 95% women, were interviewed. Emotional exhaustion was low (average total score = 14 ± 7 out of 42), depersonalization was moderate (9 ± 6 out of 42), and personal achievement was high (40 ± 5 out of 48), corresponding to low-to-moderate burnout. Respondents cited teamwork as the leading protective factor against emotional exhaustion and positive impact on patients as the leading factor underlying high personal achievement. Perceived under-appreciation was the leading factor for depersonalization, likely moderated by team support and rapport. Burnout was low to moderate in our sample of ICP healthcare providers, who cited several important contextual factors requiring further study.
AD - Toronto General Hospital Research Institute, University Health Network, Toronto, ON M5G 2C4, Canada.; Department of Medicine, University of Toronto, Toronto, ON M5S 3H2, Canada.; Primary Care Alberta, Edmonton, AB T5J 2B8, Canada.; NORC Innovation Centre, University Health Network, Toronto, ON M6G 1A5, Canada.; Leslie Dan Faculty of Pharmacy, University of Toronto, Toronto, ON M5S 3M2, Canada.; Alberta Health Services, Calgary, AB T5J 3E4, Canada.
AN - 42196704
BT - Int J Environ Res Public Health
C5 - Education & Workforce
CP - 5
DA - 05/2026
DO - 10.3390/ijerph23050612
DP - NLM
ET - 20260505
IS - 5
JF - Int J Environ Res Public Health
LA - eng
N2 - Integrated care programs (ICPs) are associated with positive patient experiences, but provider experiences remain understudied. We examined burnout in healthcare providers working in an ICP that facilitates hospital-to-home care transitions for patients. We conducted a mixed-methods evaluation comprising a cross-sectional survey of burnout and provider experience using the Maslach Burnout Inventory, open-ended questions, and semi-structured interviews. Twenty-eight participants completed the surveys (31% response rate). Respondents were 75% female, and, on average, were 42 ± 10 years old, had spent 19 ± 11 months as providers in the ICP and had cared for a median of 170 (IQR = 245) patients. Twenty staff, who were 38 ± 8 years old on average and 95% women, were interviewed. Emotional exhaustion was low (average total score = 14 ± 7 out of 42), depersonalization was moderate (9 ± 6 out of 42), and personal achievement was high (40 ± 5 out of 48), corresponding to low-to-moderate burnout. Respondents cited teamwork as the leading protective factor against emotional exhaustion and positive impact on patients as the leading factor underlying high personal achievement. Perceived under-appreciation was the leading factor for depersonalization, likely moderated by team support and rapport. Burnout was low to moderate in our sample of ICP healthcare providers, who cited several important contextual factors requiring further study.
PY - 2026
SN - 1661-7827 (Print); 1660-4601
ST - Burnout Risk Among Providers of an Integrated Care Program Supporting Transitions Between the Hospital and Home: A Descriptive Mixed Methods Evaluation
T1 - Burnout Risk Among Providers of an Integrated Care Program Supporting Transitions Between the Hospital and Home: A Descriptive Mixed Methods Evaluation
T2 - Int J Environ Res Public Health
TI - Burnout Risk Among Providers of an Integrated Care Program Supporting Transitions Between the Hospital and Home: A Descriptive Mixed Methods Evaluation
U1 - Education & Workforce
U3 - 10.3390/ijerph23050612
VL - 23
VO - 1661-7827 (Print); 1660-4601
Y1 - 2026
ER -