TY - JOUR
KW - challenges
KW - Mental health care users
KW - Primary Health Care
KW - primary mental health care
AU - N. Baker
AU - K. Naidu
A1 - 
AB - Over the past two decades, the value and benefits of integrated mental health care services have been increasingly recognised. Despite the potential benefits, barriers exist at primary care level to receiving mental health care services, interfering with continuity of care. We conducted semi-structured interviews with mental healthcare users at a primary care clinic in South Africa, to explore their experiences of receiving mental health care services. A convenience sample of 15 participants identified challenges such as limited infrastructure, organisation, medication, services in local communities, allied mental health care services, communication and long waiting times. Mental health care users felt uncared for and disrespected, especially if they were treated by unskilled and overworked staff. Mental health care users described clinic visits as stressful and frustrating. Mental health care users described marked challenges in mental health care service provision in a South African primary health care setting.
AD - Department of Psychiatry, Weskoppies Hospital, University of Pretoria, Private Bag x323, Arcadia, 0007, South Africa.; Department of Psychiatry, Weskoppies Hospital, University of Pretoria, Private Bag x323, Arcadia, 0007, South Africa. kalai_naidu@yahoo.co.uk.
BT - Community mental health journal
C5 - Education & Workforce; Healthcare Disparities
CY - United States
DO - 10.1007/s10597-020-00647-y
JF - Community mental health journal
LA - eng
M1 - Journal Article
N2 - Over the past two decades, the value and benefits of integrated mental health care services have been increasingly recognised. Despite the potential benefits, barriers exist at primary care level to receiving mental health care services, interfering with continuity of care. We conducted semi-structured interviews with mental healthcare users at a primary care clinic in South Africa, to explore their experiences of receiving mental health care services. A convenience sample of 15 participants identified challenges such as limited infrastructure, organisation, medication, services in local communities, allied mental health care services, communication and long waiting times. Mental health care users felt uncared for and disrespected, especially if they were treated by unskilled and overworked staff. Mental health care users described clinic visits as stressful and frustrating. Mental health care users described marked challenges in mental health care service provision in a South African primary health care setting.
PP - United States
PY - 2020
SN - 1573-2789; 0010-3853
T1 - The Challenges Faced by Mental Health Care Users in a Primary Care Setting: A Qualitative Study
T2 - Community mental health journal
TI - The Challenges Faced by Mental Health Care Users in a Primary Care Setting: A Qualitative Study
U1 - Education & Workforce; Healthcare Disparities
U2 - 32476082
U3 - 10.1007/s10597-020-00647-y
VO - 1573-2789; 0010-3853
Y1 - 2020
Y2 - May 31
ER -