TY - JOUR
KW - community mental health
KW - integrated health care
KW - Measures
KW - Patient Satisfaction
AU - D. Black
AU - M. L. Held
AU - J. Skeesick
AU - T. Peters
A1 - 
AB - Integrated health care includes joint, outpatient delivery of medical and behavioral health services. Traditional patient satisfaction measures might fail to capture the discrete delivery approaches in this model. To identify patient satisfaction measures used in integrated health care settings, a systematic review was conducted of US-based studies conducted in adult outpatient integrated care settings from 1999 through 2020. Study quality was assessed using standards recommended by the COSMIN guidelines. The review yielded a sample of 23 studies, consisting of 10 standardized measures and 6 self-developed tools. All studies/measures met at least one of the identified COSMIN guidelines, demonstrating quality of the measures. While most measures evaluated key elements of integration, including access, communication, and relationships, only one standardized measure evaluated elements of care specific to practice in integrated care. Findings suggest a need for a comprehensive patient satisfaction measure that captures important aspects of the integrated health care experience.
AD - College of Social Work, University of Tennessee, 1618 Cumberland Ave., Knoxville, TN, 37996, USA.; College of Social Work, University of Tennessee, 1618 Cumberland Ave., Knoxville, TN, 37996, USA. mheld@utk.edu.; Denver District Attorney's Office, Denver, USA.; College of Social Work, University of Tennessee, 1618 Cumberland Ave., Knoxville, TN, 37996, USA.
BT - Community mental health journal
C5 - Measures
CY - United States
DO - 10.1007/s10597-020-00760-y
JF - Community mental health journal
LA - eng
M1 - Journal Article
N2 - Integrated health care includes joint, outpatient delivery of medical and behavioral health services. Traditional patient satisfaction measures might fail to capture the discrete delivery approaches in this model. To identify patient satisfaction measures used in integrated health care settings, a systematic review was conducted of US-based studies conducted in adult outpatient integrated care settings from 1999 through 2020. Study quality was assessed using standards recommended by the COSMIN guidelines. The review yielded a sample of 23 studies, consisting of 10 standardized measures and 6 self-developed tools. All studies/measures met at least one of the identified COSMIN guidelines, demonstrating quality of the measures. While most measures evaluated key elements of integration, including access, communication, and relationships, only one standardized measure evaluated elements of care specific to practice in integrated care. Findings suggest a need for a comprehensive patient satisfaction measure that captures important aspects of the integrated health care experience.
PP - United States
PY - 2021
SN - 1573-2789; 0010-3853
T1 - Measures Evaluating Patient Satisfaction in Integrated Health Care Settings: A Systematic Review
T2 - Community mental health journal
TI - Measures Evaluating Patient Satisfaction in Integrated Health Care Settings: A Systematic Review
U1 - Measures
U2 - 33400047
U3 - 10.1007/s10597-020-00760-y
VO - 1573-2789; 0010-3853
Y1 - 2021
Y2 - Jan 5
ER -