TY - JOUR
KW - Delivery of Health Care/organization & administration
KW - Humans
KW - Information Services/organization & administration
KW - Internet
KW - Medical Informatics/methods
KW - Mental Health Services/organization & administration
KW - Program Development/methods
KW - Program Evaluation/statistics & numerical data
AU - J. O'Sullivan
AU - J. Powell
AU - P. Gibbon
AU - B. Emmerson
A1 - 
AB - OBJECTIVE: This paper outlines the development of the Resource Hub, an intranet-based electronic information service designed to improve knowledge management and staff satisfaction in the Inner North Brisbane Mental Health Service, Royal Brisbane and Women's Hospital, Metro North Health Service District. METHOD: The Resource Hub was launched in April 2007. It encompasses a large range of electronically stored resources and clinically relevant information, including direct links to approved internet sites, psychoeducation resources, fact sheets, resource lists and details of current service research projects. The Hub will continue to expand over time, improving access to clinical service delivery resources. RESULTS: A significant review conducted in April 2008 resulted in modifications to further improve the content and design of the Hub. Ongoing evaluation incorporates regular usage monitoring and stakeholder satisfaction surveys. CONCLUSIONS: The Resource Hub is a service delivery innovation that effectively addresses mental health service knowledge management issues. It is a strategy that could readily be transferred to other district mental health services and to health services in general.
BT - Australasian psychiatry : bulletin of Royal Australian and New Zealand College of Psychiatrists
C5 - HIT & Telehealth
CP - 5
CY - England
DO - 10.1080/10398560902878661
IS - 5
JF - Australasian psychiatry : bulletin of Royal Australian and New Zealand College of Psychiatrists
N2 - OBJECTIVE: This paper outlines the development of the Resource Hub, an intranet-based electronic information service designed to improve knowledge management and staff satisfaction in the Inner North Brisbane Mental Health Service, Royal Brisbane and Women's Hospital, Metro North Health Service District. METHOD: The Resource Hub was launched in April 2007. It encompasses a large range of electronically stored resources and clinically relevant information, including direct links to approved internet sites, psychoeducation resources, fact sheets, resource lists and details of current service research projects. The Hub will continue to expand over time, improving access to clinical service delivery resources. RESULTS: A significant review conducted in April 2008 resulted in modifications to further improve the content and design of the Hub. Ongoing evaluation incorporates regular usage monitoring and stakeholder satisfaction surveys. CONCLUSIONS: The Resource Hub is a service delivery innovation that effectively addresses mental health service knowledge management issues. It is a strategy that could readily be transferred to other district mental health services and to health services in general.
PP - England
PY - 2009
SN - 1440-1665; 1039-8562
SP - 371
EP - 374
EP - 
T1 - The Resource Hub: an innovative e-information service delivery model addressing mental health knowledge management
T2 - Australasian psychiatry : bulletin of Royal Australian and New Zealand College of Psychiatrists
TI - The Resource Hub: an innovative e-information service delivery model addressing mental health knowledge management
U1 - HIT & Telehealth
U2 - 19449239
U3 - 10.1080/10398560902878661
VL - 17
VO - 1440-1665; 1039-8562
Y1 - 2009
ER -