TY - JOUR
KW - Appointments and Schedules
KW - Attitude of Health Personnel
KW - California
KW - Community Mental Health Services/organization & administration/statistics & numerical data
KW - Continuity of Patient Care/organization & administration
KW - Delivery of Health Care/methods/organization & administration/statistics & numerical data
KW - Female
KW - Humans
KW - Male
KW - Patient Compliance
KW - Remote Consultation/organization & administration/statistics & numerical data
KW - Sex Factors
KW - Videoconferencing/statistics & numerical data
AU - H. Leigh
AU - H. Cruz
AU - R. Mallios
A1 - 
AB - We reviewed the appointment data for a psychiatry service in California that provided consultations and also therapy through telepsychiatry. Over an 18-month period, there were 7523 telepsychiatry appointments and 115,148 conventional (face-to-face) appointments. A higher proportion of the telepsychiatry appointments was kept (92% telepsychiatry vs. 87% non-telepsychiatry). Also, telepsychiatry appointments were significantly less likely to be cancelled by patients (3.5% vs. 4.8%) and significantly less likely to be no-shows (4.2% vs. 7.8%). These findings were similar in three of the four counties where the service was delivered. However, one county was different, and further examination suggested that the morale of the staff and patients may have contributed to the unenthusiastic acceptance of telepsychiatry. We conclude that telepsychiatry can be used effectively in continuing care settings as well as in evaluation settings, and that staff and patient morale are important factors in successful telepsychiatry.
BT - Journal of telemedicine and telecare
C5 - HIT & Telehealth
CP - 6
CY - England
DO - 10.1258/jtt.2009.090305
IS - 6
JF - Journal of telemedicine and telecare
N2 - We reviewed the appointment data for a psychiatry service in California that provided consultations and also therapy through telepsychiatry. Over an 18-month period, there were 7523 telepsychiatry appointments and 115,148 conventional (face-to-face) appointments. A higher proportion of the telepsychiatry appointments was kept (92% telepsychiatry vs. 87% non-telepsychiatry). Also, telepsychiatry appointments were significantly less likely to be cancelled by patients (3.5% vs. 4.8%) and significantly less likely to be no-shows (4.2% vs. 7.8%). These findings were similar in three of the four counties where the service was delivered. However, one county was different, and further examination suggested that the morale of the staff and patients may have contributed to the unenthusiastic acceptance of telepsychiatry. We conclude that telepsychiatry can be used effectively in continuing care settings as well as in evaluation settings, and that staff and patient morale are important factors in successful telepsychiatry.
PP - England
PY - 2009
SN - 1758-1109; 1357-633X
SP - 286
EP - 289
EP - 
T1 - Telepsychiatry appointments in a continuing care setting: kept, cancelled and no-shows
T2 - Journal of telemedicine and telecare
TI - Telepsychiatry appointments in a continuing care setting: kept, cancelled and no-shows
U1 - HIT & Telehealth
U2 - 19720765
U3 - 10.1258/jtt.2009.090305
VL - 15
VO - 1758-1109; 1357-633X
Y1 - 2009
ER -