TY - JOUR
KW - Attitude of Health Personnel
KW - Clinical Competence
KW - Communication
KW - Education
KW - Emotions
KW - Health Personnel/education/standards
KW - Humans
KW - Models, Educational
KW - Models, Organizational
KW - Patient Satisfaction
KW - Patient-Centered Care
KW - Professional Competence
KW - Professional-Patient Relations
KW - Program Evaluation
KW - Self Concept
KW - Self Efficacy
KW - Social Support
KW - Social Work/education/standards
AU - M. Connolly
AU - J. Perryman
AU - Y. McKenna
AU - J. Orford
AU - L. Thomson
AU - J. Shuttleworth
AU - S. Cocksedge
A1 - 
AB - OBJECTIVE: To develop a model for addressing the emotional concerns of patients or their caregivers; to teach the model in a three-hour workshop and to assess the impact of that training on a wide range of health and social care staff. METHODS: A multi-specialty team, including a cancer patient, developed a model based on the evidence relating to emotional support and communication skills. The model (SAGE & THYME) consists of nine steps (see Box 1). The purpose of the model is to enable staff of all grades and roles to fulfil the most important objectives of support: enabling patients to describe their concerns and emotions if they wish to do so, holding and respecting those concerns; identifying the patients' support structures; exploring the patients' own ideas and solutions before offering advice or information. Over 800 health and social care staff of all grades and students have participated in the three-hour SAGE & THYME training workshops. RESULTS: Analysis from 412 participants suggests that the workshops had a significant positive effect on self-confidence (p<.0005), self-perception of competence (p<.0005) and willingness to explore the emotional concerns of patients (p<.0005). 95% felt that the workshop would be very likely to have an impact on their practice. CONCLUSIONS: The workshops have been successful in increasing the self-perceptions of confidence, competence and willingness to explore the emotional concerns of patients. The model 'SAGE & THYME' has been welcomed by participants. PRACTICE IMPLICATIONS: Staff groups will require training for patients or their caregivers to have their concerns heard without interruption and to be allowed to explore their own resolutions. The three-hour SAGE & THYME training may go some way towards helping patients and staff form sound partnerships which assist patients to participate constructively in their own care.
BT - Patient education and counseling
C5 - Education & Workforce
CP - 1
CY - Ireland
DO - 10.1016/j.pec.2009.06.004
IS - 1
JF - Patient education and counseling
N2 - OBJECTIVE: To develop a model for addressing the emotional concerns of patients or their caregivers; to teach the model in a three-hour workshop and to assess the impact of that training on a wide range of health and social care staff. METHODS: A multi-specialty team, including a cancer patient, developed a model based on the evidence relating to emotional support and communication skills. The model (SAGE & THYME) consists of nine steps (see Box 1). The purpose of the model is to enable staff of all grades and roles to fulfil the most important objectives of support: enabling patients to describe their concerns and emotions if they wish to do so, holding and respecting those concerns; identifying the patients' support structures; exploring the patients' own ideas and solutions before offering advice or information. Over 800 health and social care staff of all grades and students have participated in the three-hour SAGE & THYME training workshops. RESULTS: Analysis from 412 participants suggests that the workshops had a significant positive effect on self-confidence (p<.0005), self-perception of competence (p<.0005) and willingness to explore the emotional concerns of patients (p<.0005). 95% felt that the workshop would be very likely to have an impact on their practice. CONCLUSIONS: The workshops have been successful in increasing the self-perceptions of confidence, competence and willingness to explore the emotional concerns of patients. The model 'SAGE & THYME' has been welcomed by participants. PRACTICE IMPLICATIONS: Staff groups will require training for patients or their caregivers to have their concerns heard without interruption and to be allowed to explore their own resolutions. The three-hour SAGE & THYME training may go some way towards helping patients and staff form sound partnerships which assist patients to participate constructively in their own care.
PB - Elsevier Ireland Ltd
PP - Ireland
PY - 2010
SN - 1873-5134; 0738-3991
SP - 87
EP - 93
EP - 
T1 - SAGE & THYME: A model for training health and social care professionals in patient-focussed support
T2 - Patient education and counseling
TI - SAGE & THYME: A model for training health and social care professionals in patient-focussed support
U1 - Education & Workforce
U2 - 19628353
U3 - 10.1016/j.pec.2009.06.004
VL - 79
VO - 1873-5134; 0738-3991
Y1 - 2010
ER -