TY - JOUR KW - Cooperative Behavior KW - Delivery of Health Care, Integrated/trends KW - Humans KW - Medical Records Systems, Computerized KW - Mental Health Services/trends KW - Outcome Assessment (Health Care)/trends KW - Primary Health Care/trends KW - Quality Assurance, Health Care/trends KW - United States KW - United States Department of Veterans Affairs AU - S. C. Bhatia AU - P. P. Fernandes A1 - AB - During the last decade, the Department of Veterans Affairs (VA) has made major strides in enhancing quality of medical, surgical, and mental health care for veterans. These improvements have been achieved through the will and commitment of VA leadership and by changes in the administrative structure, such as through the creation of Veteran Integrated Service Networks and patient care service lines, the use of state-of-the-art technology for electronic health records, implementation of high-value preventative and chronic disease management performance measures, and the ability to track their effectiveness. Parallel with these changes, the quality of mental heath care in the VA has also improved, as have mental health education and research. BT - The Psychiatric clinics of North America C5 - HIT & Telehealth CP - 1 CY - United States DO - 10.1016/j.psc.2007.11.006 IS - 1 JF - The Psychiatric clinics of North America N2 - During the last decade, the Department of Veterans Affairs (VA) has made major strides in enhancing quality of medical, surgical, and mental health care for veterans. These improvements have been achieved through the will and commitment of VA leadership and by changes in the administrative structure, such as through the creation of Veteran Integrated Service Networks and patient care service lines, the use of state-of-the-art technology for electronic health records, implementation of high-value preventative and chronic disease management performance measures, and the ability to track their effectiveness. Parallel with these changes, the quality of mental heath care in the VA has also improved, as have mental health education and research. PP - United States PY - 2008 SN - 1558-3147; 0193-953X SP - 57 EP - 72 EP - T1 - Quality outcomes management: Veterans Affairs case study T2 - The Psychiatric clinics of North America TI - Quality outcomes management: Veterans Affairs case study U1 - HIT & Telehealth U2 - 18295038 U3 - 10.1016/j.psc.2007.11.006 VL - 31 VO - 1558-3147; 0193-953X Y1 - 2008 ER -