TY - JOUR
KW - Clinical Competence/standards/statistics & numerical data
KW - Education, Medical, Graduate/methods
KW - Educational Measurement/methods
KW - Educational Status
KW - Efficiency
KW - Efficiency, Organizational/standards/statistics & numerical data
KW - Health Knowledge, Attitudes, Practice
KW - Humans
KW - Internship and Residency/standards/statistics & numerical data
KW - Models, Organizational
KW - Oregon
KW - Patient Care Team
KW - Patient-Centered Care/methods/organization & administration
KW - Program Evaluation
KW - Quality Improvement
KW - Quality of Health Care/standards/statistics & numerical data
KW - Task Performance and Analysis
AU - S. A. Fields
AU - D. Cohen
A1 - 
AB - BACKGROUND AND OBJECTIVES: Oregon Health & Science University Family Medicine implemented a balanced scorecard within our clinics that embraces the inherent tensions between care quality, financial productivity, and operational efficiency. This data-driven performance improvement process involved: (1) consensus-building around specific indicators to be measured, (2) developing and refining the balanced scorecard, and (3) using the balanced scorecard in the quality improvement process. Developing and implementing the balanced scorecard stimulated an important culture shift among clinics; practice members now actively use data to recognize successes, understand emerging problems, and make changes in response to these problems. Our experience shows how Patient-centered Medical Homes can be enhanced through use of information technology and evidence-based tools that support improved decision making and performance and help practices develop into learning organizations.
BT - Family medicine
C5 - HIT & Telehealth; Medical Home
CP - 10
CY - United States
IS - 10
JF - Family medicine
N2 - BACKGROUND AND OBJECTIVES: Oregon Health & Science University Family Medicine implemented a balanced scorecard within our clinics that embraces the inherent tensions between care quality, financial productivity, and operational efficiency. This data-driven performance improvement process involved: (1) consensus-building around specific indicators to be measured, (2) developing and refining the balanced scorecard, and (3) using the balanced scorecard in the quality improvement process. Developing and implementing the balanced scorecard stimulated an important culture shift among clinics; practice members now actively use data to recognize successes, understand emerging problems, and make changes in response to these problems. Our experience shows how Patient-centered Medical Homes can be enhanced through use of information technology and evidence-based tools that support improved decision making and performance and help practices develop into learning organizations.
PP - United States
PY - 2011
SN - 1938-3800; 0742-3225
SP - 735
EP - 739
EP - 
T1 - Performance enhancement using a balanced scorecard in a Patient-centered Medical Home
T2 - Family medicine
TI - Performance enhancement using a balanced scorecard in a Patient-centered Medical Home
U1 - HIT & Telehealth; Medical Home
U2 - 22076718
VL - 43
VO - 1938-3800; 0742-3225
Y1 - 2011
ER -