Practice Facilitators and Case Managers Can Help Enhance the Primary Care Team
“Efforts to redesign primary care require multiple supports. Two potential members of the primary care team—the practice facilitator and care manager—play distinct roles in redesigning and improving care delivery,” according to a new Agency for Healthcare Research and Quality (AHRQ) study. Facilitators, also known as quality improvement coaches, help coordinate practices’ quality improvement activities and build capacity for those activities. Care managers coordinate care and help patients navigate the system, improving access and overall communication. These complementary roles are examined in detail in “Enhancing the Primary Care Team to Provide Redesigned Care: The Roles of Practice Facilitators and Care Managers,” which appears in the Annals of Family Medicine.
See the AHRQ announcement: http://www.ahrq.gov/ppip/announcedetails.htm#practice
See the journal article in the January/February online issue of Annals of Family Medicine: http://annfammed.org/content/11/1/80.full